Anuradha Shukla

Asian stocks have started showing an upward climb with the MS CI Asia Pacific Index rising with news of Toyota Motor Corp. and Canon Inc. gaining from the global market recovery.

Toyota, the world’s largest car manufacturer, managed to overcome the loss it forecast and ended up making an operating profit.

Canon, a manufacturer of cameras whose market is mostly outside Japan, has made a quick climb in sales with the U.S. dollar showing recovery. Also, Korean firm Samsung Electronics Co. experienced a rise of 20 percent in sale from America.

“Communications as a Service” or CaaS solutions are now being used by several companies to improve their business prospects especially through call centers. Call centers serve to link a company with customers directly. Whether to handle complaints or promote a product or solution it is the call center executives who handle end user queries.

Workforce management helps Organizations deal with problems arising in companies, especially call centers, whether big or small. Call center workforce management deals with issues such as how to exceed service levels while at the same time controlling payroll costs.

Forecasting, scheduling and real-time compliance will make daily workforce management more effective. This also helps avoid over or under staffing and improves service levels by making sure that agents are putting in their best efforts when needed.

Technology has made our lives so dependent on the Internet that we can’t even imagine spending an entire day without our valuable connection. But people living in remote areas don’t have access to amenities such as an Internet connection, and they lose out on both the basic and good things in life.

India and South Korea, known for their collaboration efforts in various fields, have now embarked on a mission to implement environmentally friendly projects by reducing carbon emissions and enforcing strict adherence standards for their industries.

In this context, India has announced energy efficiency measures to fight against the ills of climate change with South Korea following suit by announcing that it will fix carbon emissions targets to be achieved by 2020.

An eye in the sky to keep track of every asset on earth including people and things: GPS enables safe driving, locating places of interest and tracking goods. All major mobile phone manufacturers highlight the GPS capabilities of their smartphones describing it as a must- have feature in mobile device. This technology is used for various purposes from keeping an eye on a school kid to tracking an international consignment of goods.

Web-based training or e-learning allows individuals to easily access education through the web from anyplace at anytime they want. Many companies see these programs as cost-effective alternatives to training a large number of employees in-house. Essentially, these types of training programs need efficient computer network technologies to develop, manage and administer training to employees in organizations. WBT is a lucrative field and many established companies like Oracle have come forward to tap the revenue opportunities it offers.

The Asia-Pacific broadband market boasted 158 million broadband subscriptions in 2008 and research firm Strategy Analytics says that it will grow an additional 21 percent this year. The firm predicts broadband subscriptions for this region will surpass 394 million by 2013. Another research firm, Forrester, predicts double-digit growth rates in Asia while forecasting the global online population to hit 2.2 billion by 2013.

Cloud computing has taken the whole world by storm and it is being said that this market will achieve even greater growth in the years to come.